Who is it for?

Anyone who is responsible for building and managing influential relationships particularly where polished communication and interpersonal skills really count.

What is it about?

The way you interact with others can be the key to your workplace success. Whether communicating under pressure managing challenging relationships or looking to build lasting rapport your style and interpersonal competence can make or break your chances of successful achievement. This course teaches you how to capitalise on your existing skills fine-tune your approach and build a strategy for communication with real impact.

What will I get out of it?

• - Ability to influence others and be assertive
• - Different thinking styles and discernment to implement them
• - Building blocks for a relationship management strategy
• - Confidence to banish fear and use the principles of positive psychology
• - Improved professional image and personal capital

Course Overview:

• - Understand and apply the skills necessary for communication excellence
• - Develop your communication style to increase rapport with others
• - Craft your role know accountability and impact
• - Relationship management strategy with your key stakeholders
• - Realise the importance of planning and process in order to exceed your objectives
• - Apply the art and science of influence: body language and listening
• - Learn the six levels of assertive communication
• - Identify different thinking styles to be more persuasive
• - Understand fear and positive psychology through the Belief Cycle
• - Manage challenging relationships and resolve conflict?under pressure
• - Use questioning techniques to uncover needs and identify issues
• - Achieve the best outcomes whatever the proposal situation or personality
• - Mapping your key influencing