Upon completing this course, the learner will be able to meet these overall objectives:

- Identify the components of the Cisco Unity system, describe their standard and optional features, and explain how they integrate into a unified messaging system
- Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
- Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates
- Monitor and maintain a Cisco Unity system using available tools and reporting capabilities