A+ Certification: Electives
Five days - Instructor Led
Introduction
This course (when completed in conjunction with "A+ Certification: Essentials") will prepare students to take one of the A+ Certification Elective exams, for the objectives released in September 2006:
- 220-602 CompTIA A+ Certification IT Technician
- 220-603 CompTIA A+ Certification Remote Support Technician
- 220-604 CompTIA A+ Certification Depot Technician
The course is pending approval under the CompTIA Authorised Quality Curriculum program.
Audience
This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support Professionals. It is also suitable for students wanting to improve their skills in PC support and administration.
At Course Completion
This five-day practical "hands-on" course will teach support newcomers the essentials of installing and troubleshooting all types of PC hardware. On course completion, students will be able to:
- Describe PC support industry job roles.
- Manage Windows using command line tools and edit the Registry.
- Use Remote Tools to deploy, maintain, optimise, and troubleshoot systems.
- Use tools to recover or restore a damaged installation.
- Configure and troubleshoot local network and wireless connections.
- Configure and manage users, groups, and shared resources.
- Configure and secure internet connections and web browser software.
- Perform preventative maintenance using approved tools and products.
- Assemble, disassemble, and upgrade PC and notebook components.
- Configure and update BIOS/CMOS.
- Troubleshoot, optimise, and upgrade hardware.
- Troubleshoot and maintain printers and scanners.
The course consists of two volumes, with a study volume, containing indexed notes and review questions, and a companion volume, containing exam objectives mapping, exam information, practical labs, answers to review questions, and a comprehensive glossary.
Prerequisites
Students should have successfully completed the "A+ Essentials" course or have previous experience of PC support. Specifically, it is recommended that you have the following skills and knowledge before starting this course:
- Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices
- Install and configure basic peripheral devices
- Identify types and characteristics of portable computers
- Install and configure Microsoft Windows 2000 and Microsoft Windows XP
- Perform basic PC maintenance and troubleshooting
- Understand fundamental principles of securing IT systems and working safely
- Communicate effectively with customers
- Install and configure print and imaging devices
- Understand fundamental principles of implementing LANs and internet access
Course Outline
Module 1: PC Support Industry
- PC Support Industry
- IT Technicians . Remote Support . Depot Technicians . Problem Management Quality Assurance
Module 2: Configuring and Troubleshooting the OS
- Using the Command Prompt
- Command Prompt and Text Editors . Navigating Directories at the Command Prompt . File Management using a Command Prompt
- System Management Tools
- Options for Deploying Windows . Microsoft Management Console . Windows Optimisation Tools . Remote Utilities . Windows Registry
- System Recovery
- Windows Troubleshooting . System Restore . Emergency Repair . Data Backup
Module 3: Network Support
- Connectivity and Client Options
- TCP/IP . Configuring Network Properties . Configuring Wireless Connections . Configuring Client Options
- Sharing Resources
- Local and Domain User Accounts . Creating User Accounts . Planning and Implementing Groups . Setting Share Permissions . NTFS Folder and File Permissions . Encrypting Files and Folders .Auditing
- Internet Standards and Applications
- Overview of the Internet . Development of the Internet . Internet Services . The World Wide Web . Electronic Mail (Email) . Newsgroups (Usenet) . File Transfer Protocol (FTP) . Telnet . Instant Messaging . Virtual Private Networks . Domain Names . URLs . Internet Email Addresses
- Configuring Internet Access
- Accessing the Internet . Web Browser Security
- Network Maintenance and Troubleshooting
- Troubleshooting Networks . Testing TCP/IP
Module 4: PC Maintenance and Troubleshooting
- PC Maintenance